Zbex Global, Lahore, Pakistan - Office Based
Address: Liberty, Gulberg 3, Lahore
We are hiring customer salest representatives 👨💼 👩💼. Here are three reasons why you should apply for this position at Zbex: 🚀 Opportunities for growth 🏢 State-of-the-art facility 🧑🤝🧑 Professional environment 💰 Highest paying non-voice customer support At Zbex, we pride ourselves on being an equal opportunity employer, dedicated to fostering diversity and inclusion 🤜🏾🤛.
Key Responsibilities: 1. Respond to Customer Inquiries: Communicate with customers via phone, email, or chat, playing pre-recorded audio rebuttals to address their queries. 2. Provide Accurate Information: Ensure that customers receive accurate and up-to-date information about products, services, or policies. 3. Resolve Customer Complaints: Address customer complaints and concerns in a professional and courteous manner, escalating issues to supervisors when necessary. 4. Meet Productivity Standards: Achieve productivity targets, handling a high volume of customer interactions while maintaining quality and customer satisfaction. 5. Adhere to Quality Standards: Ensure that all customer interactions meet quality standards, following established protocols and guidelines. 6. Collaborate with Team Members: Work collaboratively with colleagues to share knowledge, best practices, and customer feedback. 7. Participate in Training and Development: Engage in ongoing training and development to enhance skills, knowledge, and performance.