Customer Service Representative [Job ID: 89556793]

Description

*Job Title: Customer Service Representative (Female)*  

*Location:* [Township, Lahore]  

*Job Type:* Full-time  

*Timing:* 11 AM – 7 PM

*About Us:*  

We are an expanding e-commerce store, dedicated to providing an exceptional shopping experience to our customers. To support our growth, we are looking for a motivated and customer-focused individual to join our team as a *Customer Service Representative (CSR)*.

Responsibilities

*Key Responsibilities:*  

- Handle order confirmation calls to customers, ensuring all details are accurate.

- Address customer queries and provide timely and effective resolutions.

- Manage and resolve parcel delivery issues by coordinating with courier companies.

- Maintain accurate records of customer interactions and follow up where necessary.

Requirements

*Qualifications & Skills:*  

- Minimum education: *Intermediate (FA/FSc)*.

- Excellent communication and interpersonal skills.

- Ability to handle customer inquiries with patience and professionalism.

- Strong problem-solving skills and the ability to resolve issues with a positive attitude.

- Prior experience in customer service is a plus, but not required.

Benefits

*What We Offer:*  

- Competitive salary package.

- Professional growth opportunities.

- Friendly and collaborative work environment.

Required Skills