otwoo brand, Lahore, Pakistan - Office Based
Address: township Block B2 lahore
*Job Title: Customer Service Representative (Female)* *Location:* [Township, Lahore] *Job Type:* Full-time *Timing:* 11 AM – 7 PM *About Us:* We are an expanding e-commerce store, dedicated to providing an exceptional shopping experience to our customers. To support our growth, we are looking for a motivated and customer-focused individual to join our team as a *Customer Service Representative (CSR)*.
*Key Responsibilities:* - Handle order confirmation calls to customers, ensuring all details are accurate. - Address customer queries and provide timely and effective resolutions. - Manage and resolve parcel delivery issues by coordinating with courier companies. - Maintain accurate records of customer interactions and follow up where necessary.
*Qualifications & Skills:* - Minimum education: *Intermediate (FA/FSc)*. - Excellent communication and interpersonal skills. - Ability to handle customer inquiries with patience and professionalism. - Strong problem-solving skills and the ability to resolve issues with a positive attitude. - Prior experience in customer service is a plus, but not required.
*What We Offer:* - Competitive salary package. - Professional growth opportunities. - Friendly and collaborative work environment.