Customer Service Representative [Job ID: 697292]

Amna Javaid, Lahore, Pakistan - Office Based

Address: Model Town

Job Type

Full-Time

Experience

1-4 Years

Degree

Bachelor's

Positions

1

Salary

PKR 40,000 - 55,000 Monthly

Gender

Female

Category

Customer Service and Support

Degree Names

Bachelor's in Business Administration

Description

We are looking for a motivated and empathetic Customer Service Representative (CSR) to join our team. The CSR will act as a liaison between the company and its customers, ensuring customer satisfaction through effective problem-solving and excellent communication.

Key Responsibilities:

Handle incoming customer inquiries via phone, email, or chat.
Resolve customer complaints and provide appropriate solutions within a timely manner.
Maintain accurate customer records by updating information in the CRM system.
Provide detailed information about products, services, and promotions.
Collaborate with internal teams to resolve escalated issues.
Proactively follow up on customer feedback to improve the customer experience.

Qualifications:

Intermediate or bachelors
Proven experience in customer service or a related field.
Strong communication and interpersonal skills.
Familiarity with CRM software to maintain data.
Ability to handle customers via calls.

Timings:10:00am-7:00pm