Customer Success Manager [Job ID: 1374011157]

Degree Names

Description

A dedicated and customer-focused Customer Success Manager with 1 year of sales experience in the wholesale industry. Possesses a strong background in customer service, ensuring client satisfaction and long-term business relationships. Adept at leveraging CRM tools to manage customer interactions, track sales, and streamline operations. Passionate about driving customer success and retention through proactive engagement and problem-solving.

Responsibilities

Managed customer accounts, ensuring timely support and issue resolution.

Utilized CRM tools to track client interactions, analyze data, and improve service delivery.

Provided product recommendations and business solutions to wholesale clients.

Collaborated with sales teams to identify new opportunities for customer growth.

Maintained high customer retention rates through proactive communication and follow-ups

Requirements

✅ Customer Relationship Management (CRM): Proficient in using CRM software to track leads, manage customer data, and optimize sales processes.

✅ Sales & Client Retention: Strong ability to understand customer needs, drive upselling opportunities, and ensure long-term partnerships.

✅ Wholesale Industry Knowledge: Familiar with B2B sales dynamics, supply chain processes, and industry-specific challenges.

✅ Problem-Solving & Conflict Resolution: Skilled in addressing customer concerns efficiently, ensuring a seamless customer experience.

✅ Data Analysis & Reporting: Experience in using CRM data to generate insights and improve customer service strategies.

✅ Team Collaboration: Works effectively with sales, marketing, and operations teams to enhance customer satisfaction.

Benefits

💰 Competitive Salary – Based on experience and industry standards.

🎯 Performance-Based Bonuses – Incentives tied to customer satisfaction, retention, and revenue growth.

📈 Commission & Profit Sharing – Extra earnings for upselling, renewals, or achieving targets.

Required Skills