Sparrow Link, Islamabad, Pakistan - Office Based
Address: khanapul islamabad
Job Title: Customer Service Representative (Chat Support) Job Type: Full-time/Part-time Job Overview: We are looking for a friendly, efficient, and motivated Customer Service Representative (CSR) to join our team and provide exceptional support through live chat channels. As a CSR, you'll be the first point of contact for customers, assisting with inquiries, resolving issues, and ensuring a smooth, positive experience. You will communicate primarily via chat, so excellent written communication skills and the ability to multitask are essential. Responsibilities: • Provide prompt, friendly, and accurate responses to customer inquiries via live chat. • Address customer concerns, troubleshooting problems, and offering suitable solutions. • Follow up on escalated customer concerns or requests. • Stay updated on company policies, products, and services to provide knowledgeable support. • Collaborate with other departments to resolve complex customer issues. Requirements: • Graduated; higher education preferred. • Proven customer service experience, • Excellent written communication skills with a professional and friendly tone. • Ability to multitask and manage several conversations at once. • Strong problem-solving skills and the ability to think quickly on your feet. • Basic technical skills (experience with chat support platforms a plus). • Empathetic, patient, and customer-focused attitude. • Ability to work independently and as part of a team. Preferred Skills: • Previous experience in a customer service role. • Familiarity with chat software. • English language and Computer literate. Benefits: • Competitive salary and benefits package.
Responsibilities: • Provide prompt, friendly, and accurate responses to customer inquiries via live chat. • Address customer concerns, troubleshooting problems, and offering suitable solutions. • Follow up on escalated customer concerns or requests. • Stay updated on company policies, products, and services to provide knowledgeable support. • Collaborate with other departments to resolve complex customer issues.
Requirements: • Graduated; higher education preferred. • Proven customer service experience, • Excellent written communication skills with a professional and friendly tone. • Ability to multitask and manage several conversations at once. • Strong problem-solving skills and the ability to think quickly on your feet. • Basic technical skills (experience with chat support platforms a plus). • Empathetic, patient, and customer-focused attitude. • Ability to work independently and as part of a team.
Benefits: • Competitive salary and benefits package.