Swift Dispatch, Lahore, Pakistan - Office Based
Address: Heaven mall office no G-17 Jorray Pull zarrar shaheed road Lahore
We are seeking a highly skilled and customer-focused Call Center Representative to join our team. The successful candidate will be responsible for handling inbound and outbound customer calls, resolving customer inquiries, and providing exceptional customer service.
Key Responsibilities: 1. Answer and respond* to customer inquiries via phone, email, or chat. 2. Resolve customer complaints* in a professional and timely manner. 3. Provide product or service information* to customers. 4. Process customer orders*, returns, and exchanges. 5. Meet or exceed* customer satisfaction and sales targets. 6. Maintain accurate records* of customer interactions. 7. Collaborate* with other teams to resolve customer issues.
Requirements: 1. *High school diploma* or equivalent required. 2. *1-2 years* of customer service experience. 3. *Excellent communication* and problem-solving skills. 4. *Ability to work* in a fast-paced environment.
What We Offer: 1. *Competitive salary* and benefits package. 2. *Opportunities for career growth* and advancement. 3. *Comprehensive training* program. 4. *Dynamic and supportive* work environment.