(Night shift) Fb Chat support agent [Job ID: 2043314975]

Degree Names

Description

Facebook Chat Support Agent

*Job Summary:*

We're looking for a dedicated Facebook Chat Support Agent to provide customer service and handle customer inquiries via our Facebook page. You'll respond to customer complaints, troubleshoot issues, and provide product or service information efficiently and professionally.

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- *Olivine Limited*: Offers a Facebook Page Support Agent role with a negotiable salary.

- *Vintti*: Provides chat support services with benefits like health insurance, retirement savings plan, and paid time off.

- *Meta*: Offers various roles, including customer support positions, with opportunities for growth and development.

Responsibilities

Responsibilities:*

- *Customer Support*: Find new costumers and Respond to customer inquiries via Facebook page and service cloud software, resolving problems and providing solutions in real time.

- *Issue Resolution*: Clarify customer complaints, determine the cause of the problem, and explain the best solution.

- *Record Keeping*: Record details of phone communications and chat interactions with customers.

- *Product Knowledge*: Gather knowledge about services and products to answer customer queries.

- *Collaboration*: Work with team members to improve customer support processes and contribute to team effort.

*Requirements:*

- *Education*: Matric/HSC/Diploma

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*What We Offer:*

- Competitive salary

- Health insurance

- Paid time off and holidays

- Flexible work hours

- Opportunities for professional development and growth

Some companies that offer Facebook chat support agent roles include ¹ ² ³:

Requirements

Experience*: Customer service, preferably in a chat support environment.

- *Skills*:

  - written communication skills

  - problem-solving abilities

  - Ability to multitask and manage multiple chat conversations

  - Proficiency in using customer support

  - Basic understanding of technical troubleshooting

Required Skills