Verifier / Closer Agent [Job ID: 1532410654]

Degree Names

Description

A customer service representative (CSR) is a company's first point of contact for customer questions and issues. They may work by phone, email, web chat, or social media.

A verifier verifies the accuracy of data, documents, or information. They may also investigate and resolve discrepancies. Verifiers may work in a variety of settings, including call centers, distribution centers, and other businesses.

Responsibilities

Customer Service Responsibilities list:

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

Skills and qualifications

Excellent communication skills

Strong problem-solving skills

Good computer literacy and data entry skills

Thorough knowledge of the company and its products or services

Patience

Attentiveness

Emotional intelligence

Clear communication skills

Writing skills

Creativity and resourcefulness

Benefits

A call center representative role can offer benefits like developing strong communication skills, gaining experience in customer service, flexible scheduling options, potential for career advancement within the company, and the ability to directly impact customer satisfaction through problem-solving and support.

Required Skills