Sales Agent - US Campaign [Job ID: 2191416212]

Sales Agent (Night Shift) (06:00 PM to 03:00 AM)

Office Located in DHA Phase 6, Lahore.

Company Overview: Minds On (Private) Limited is a fast-paced medical billing company committed to delivering high-quality services in the healthcare industry. We specialise in optimising revenue cycle management for our clients and ensuring efficient operations.

Position Overview:

We are seeking a motivated and results-driven Outbound Calling Agent to join our team. The ideal candidate will possess excellent communication skills, a strong work ethic, and a keen understanding of customer service and sales techniques. Preference will be given to candidates with knowledge of medical billing.

Responsibilities:

Conduct outbound calls to potential and existing clients to promote products, services, or gather information.

Follow up on leads and manage the sales pipeline to ensure targets and quotas are met.

Utilize excellent communication skills to engage with clients, address their needs, and provide solutions.

Maintain a positive and professional demeanor during all interactions.

Build and maintain strong relationships with clients to ensure repeat business and referrals.

Handle customer inquiries and complaints in a timely and effective manner.

Accurately enter and update customer information in the CRM system.

Maintain detailed records of interactions and transactions.

Utilize knowledge of medical billing processes to assist clients in the healthcare industry.

Provide accurate information regarding billing procedures and insurance claims.

Work collaboratively with team members to achieve overall company goals.

Participate in team meetings and training sessions to improve performance and share best practices..

Requirements:

O/A Level of education or equivalent.

Previous experience in a medical Billing campaign is preferred.

Knowledge of medical billing and insurance processes is a plus.

Strong verbal and written communication skills.

Excellent listening and problem-solving abilities.

Proficiency in using CRM software and Microsoft Office Suite.

Ability to work independently and as part of a team.

Highly motivated and target-driven.

Ability to handle rejection and remain resilient.

Strong organisational and time management skills.

Minds On is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.